Question 1

How do I pick the right size?

Accepted Answer

Each product page includes fit notes and available sizes. If you are between sizes, you can contact us for personalized recommendations based on your measurements and the specific item.

Question 2

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide. International rates and delivery windows are calculated at checkout. Contact us before placing large international orders for exact rates.

Question 3

Can I exchange for another size?

Accepted Answer

At this time, we do not offer exchanges. Please review our sizing information carefully before placing your order. If you have questions about sizing, feel free to contact us before purchasing and we will be happy to help.

Question 4

What are your shipping rates and delivery times?

Accepted Answer

We offer standard shipping within Canada for a CA$30.00 flat rate at checkout, with delivery typically taking 5–10 business days. Orders over CA$400.00 qualify for free standard shipping within Canada only. US and international standard shipping is CA$40.00, and delivery timelines vary by destination.

Question 5

How is shipping calculated?

Accepted Answer

Shipping is charged at a flat rate during checkout unless your Canada order qualifies for free shipping. Orders over CA$400.00 automatically receive free standard shipping within Canada only. US and international standard shipping is CA$40.00.

Question 6

Do you accept returns?

Accepted Answer

All sales are final. We do not accept returns or offer refunds. Please ensure you review product details and sizing before completing your purchase.

Question 7

How long does it take to process my order?

Accepted Answer

Orders are typically processed within 1–3 business days before being shipped. You will receive a confirmation email with tracking information once your order has been dispatched.

Question 8

Do you offer pre-orders or customizable items?

Accepted Answer

Yes, we offer select items for pre-order or customization. Pre-order and custom items require a minimum production time of 4 weeks. Once your item is ready, shipping typically takes an additional 2 weeks depending on the destination. Please note that timelines may vary slightly depending on order volume.

FAQ